Frequently asked questions

Returns

 

How do I return my item(s)?

Not the right fit? Not to worry. We always want our customers to be as happy with our products as possible, so our 60-day returns policy is as simple as possible.

If you are not completely satisfied with our products, then post them to the address found below.
To return products, repackage them and include the original invoice or receipt – after you have taken a copy for your own records. We would ask that all returns haven’t been worn, washed, damaged or had the tags removed.

To avoid unforeseen mishaps, we would always advise keeping a receipt or adding a tracking number to your parcel so you can keep a close eye on the progress of your return.

Scratch72 (Returns)
Furzeley Golf Course
Furzeley Road
Denmead
PO7 6TX
United Kingdom

How long is your returns policy?

You are welcome to return your order to us within 60-days of receipt.  We ask that all returns have not been worn, washed, damaged or had the tags removed.

Are there any products that are non-returnable?

Due to health and hygiene reasons, we are unable to accept returns of underwear.

When will I receive my refund?

We aim to process all returns within 48 hours. Once we have received your return, our returns team will be in touch by email to confirm when your refund has been completed. The refund will go back to your original payment method.

I’ve lost my invoice and want to return something, what should I do?

You can still return your order to us if you have lost the invoice/packing note. Please either print off the confirmation email you received when placing your order or include a note with your full name, email address and order number.

Can I return my item for an exchange instead of a refund?

Due to our stock moving very fast, we cannot offer exchanges. The items returned will be inspected by our returns team and then refunded. If you require a different size or colour you will need to re-order.

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