Frequently asked questions

To redeem a discount code, simply enter the code in the designated box during the checkout process. Make sure to apply it before completing your purchase, and you'll see the discount reflected in your total! If you have any issues, feel free to reach out for help.

If your discount code isn't working, it could be due to a few reasons. Make sure you're entering it correctly and that it's still valid. Sometimes codes have expiration dates or specific terms that need to be met. If you still have issues, just reach out to customer support for assistance!

If you forget to use your discount code, just email us after placing your order. We'll apply the code for you and refund the difference.

Typically, you can't add items to an existing order once it's been placed. However, you can place a new order for any additional items you want. If you need further assistance, feel free to reach out!

You can cancel or change your order as long as it hasn't already been dispatched.  Please reach out to us at [email protected] 

Yes, you can definitely order over the phone! Our phone lines are open 9am-12pm, just give us a call and we'll be happy to assist you with your order.

To check if your order has been successful, you can look for a confirmation email or message. If you didn't receive one, it might be a good idea to reach out to customer support to confirm! If your order is showing as "pending" this means that the payment failed to go through and you will need to complete the checkout process again.