With Orders Over £30
DELIVERY
Order Processing
Our order cut-off time for same day dispatch is 1pm (GMT). Orders placed after this deadline or on weekends/bank holidays will be dispatched on the next working day.
All of the products on our website are in stock and ready for immediate dispatch.
When you place your order we will send you a confirmation email confirming that the order has been placed successfully. If you have not received a confirmation email 24 hours after placing your order please contact us at contact@scratch72.com
Postage Costs
Royal Mail Tracked 48 (Delivered in 2-3 working days) - £3.99 or FREE when you spend £30
DPD Next Working Day (Excludes weekends & bank holidays) - £4.99 or FREE when you spend £100
DPD Saturday Delivery - £9.99
Infrequently and only to certain postcode regions we may ship express delivery orders by Royal Mail Special Delivery.
Order Tracking
As soon as your order has been dispatched from our warehouse you will receive an email to confirm this which will contain your tracking number and the delivery company used to ship your parcel.
You can also enter your tracking number using one of the links below:
Royal Mail Tracking DPD Tracking
International Shipping
Unfortunately we currently do not offer shipping outside of the UK.
Returns
EXTENDED CHRISTMAS RETURNS - RETURN UNTIL JANUARY 31ST 2024
Not the right fit? Not to worry. We always want our customers to be as happy with our products as possible, so our 60-day returns policy is as simple as possible.
Please repackage the products you wish to return and include your original paperwork. We would ask that all returns haven’t been worn, washed, damaged or had the tags removed.
We can provide a Royal Mail postage label that you can use to get the parcel back to us, at a cost of £2.50, that will be deducted from your order refund total.
You are also welcome to return using any other courier if you would prefer.
To avoid unforeseen mishaps, we would always advise keeping a receipt or a note of your tracking number so you can keep a close eye on the progress of your return.
Due to our stock moving very fast, we cannot offer exchanges. The items returned will be inspected by our returns team and then refunded. If you require a different size or colour you will need to re-order.
Return Address: Scratch72, Furzeley Golf Course, Furzeley Road, Denmead, Hampshire, PO7 6TX